Description

Join Our Team: Customer Service Representative

Are you passionate about helping people, resolving issues, and providing top-notch customer support? If so, we want you to be a part of our team at Travel B and V as a Remote Customer Service Representative.

Position: Remote Customer Service Representative

Location: This is a fully Remote position. We are hiring within the USA and Mexico

About Us: At Travel B and V, we are dedicated to delivering outstanding products/services and ensuring a positive customer experience. Our team of enthusiastic Customer Service Representatives plays a vital role in maintaining our commitment to excellence and building lasting customer relationships.

Job Description: As our Remote Customer Service Representative, you will:

• Deliver Exceptional Service: Provide courteous and efficient support to customers via phone, email, or chat.
• Problem-Solve: Identify and resolve customer inquiries, concerns, and issues in a timely and empathetic manner.
• Product Knowledge: Develop a deep understanding of our products/services to assist customers effectively.
• Documentation: Maintain accurate and detailed records of customer interactions and transactions.
• Productive Collaboration: Collaborate with team members and other departments to address complex customer issues.
• Continuous Improvement: Contribute ideas and feedback to improve our customer service processes.

Qualifications: To succeed in this role, you should have:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Patience and empathy when dealing with customer inquiries or complaints.
• The ability to work well in a team and adapt to a fast-paced environment.
• Basic computer skills and familiarity with customer service software and systems (training provided).
• Previous customer service experience is a plus but not required.
• A commitment to delivering outstanding service with a smile.

Why Join Us:

• Competitive compensation and perks.
• Constant training events to help you achieve your goals.
• Opportunities for professional growth and development.
• A positive and supportive work environment.
• The chance to make a real impact and help customers every day.

2 Ways to Apply: 1) If you are ready to embark on a rewarding career, journey with us and be a part of our commitment to exceptional customer service, please submit your resume and a brief cover letter outlining your relevant skills and why you are the ideal candidate for this role.

OR 2) Text the word REMOTE to 303-562-4801

Application Deadline: We need 5 new individuals for this opportunity - We are hiring right now!

Note: We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

Join our team and be the friendly voice our customers rely on. Apply today and help us create exceptional customer experiences.

• Organize and sell travel arrangements, accommodations, insurance, and other travel services
• Identifying the travel needs of clients, advising them on the proper destination, modes of transportation, dates, costs, and accommodations
• Travelers have access to pertinent information, brochures, and publications 
• Make all arrangements for transportation, hotel accommodations, and collecting payments
• Prepare promotional materials and use promotional techniques to market itinerary tours
• Handle complaints, problems, and refunds related to travel
• Keep up with tourism trends by attending travel seminars
• Maintain client files by entering data into our software
• Establish relationships with tour operators
• Ensure that statistics and financial records are maintained